“This was my wife’s birthday present. It was supposed to ship today. You’ve ruined everything.” He yelled.
When he took a breath, she asked if there was anything else.
“Ahhh, yes, how are you going to fix this?”
“I am going to give you the tracking number of your wife’s gift that was shipped this morning.”
“It’s already here.” He bellowed.
“Sir, could you check the label again?” asked the calm voice.
“Oh. . . it’s for me.”
“Have a nice day sir,” answered the calm voice.